Refund and Cancellation Policy

1. Purpose
The purpose of this policy is to ensure your monies are handled fairly, transparently and consistently. This policy assists you and our staff to clearly understand our respective, obligations, rights and options around the payment of course fees.

2. Scope
We will inform you in writing of fees prior to commencement of studies. Course fees are payable in advance and enrolments may be considered tentative until full payment or a purchase order is received by RMS. Clients will be issued with a receipt of payment on enrolment.

3. Definitions
Working Days – RMS deem working days to be Monday to Friday

Trucks – Heavy vehicle

4. General Practice
Clients must advise RMS in writing of their intention to cancel enrolment the scale of refund is determined by the amount of notice given as outline by the table below:

Cancellation notice provided
Refund
Greater than 7 working days notice – 100% of course fee (Less credit card surcharge/Admin Fee)

2 – 6 working days notice – 50 % of course fee (Less credit card surcharge/Admin Fee)

Less than 2 working days – No Refund

Trucks Only

More than 2 working days – 100% of lesson + test fee (Less credit card surcharge/Admin Fee)
Less than 2 working days – No refund
Failure to attend or complete course – No refund

Refunds will be forwarded to students within 7 days of eligibility being agreed

Any other refunds are made entirely at the discretion of RMS Management after taking into account the reason for request.

Please note that an administration processing fee may apply to refunds.

No refund will apply where a student who participated in an RMS random drug and alcohol testing regime and a positive test has detected levels that exceed:

  • A blood alcohol concentration of 0.02% for general courses
  • A blood alcohol concentration of 0.00% for plant, equipment and heavy vehicle courses
  • A saliva drug screen cut of levels as specified in the Drug and Alcohol Australian Standards 4308

5. Transfers and Substitutions
Where a request to reschedule or transfer a course is made, transfer of credit will only apply when the request is made five working days (qualification courses) or two working days (General Courses, Truck Lessons and Tests) prior to the original schedule course date. Where notification is less than this time a request to transfer credit may only be authorised under special circumstances and only at the discretion of management.

6. Transfers and Substitutions
Deferrals part way through a course will be granted under special circumstances at the discretion of management. Clients must apply in writing. IF a credit or deferment is granted this will be valid for a maximum of three months from the original course commencement date and no further extensions will be granted.

7. Related Legislation

  • Drug and Alcohol Australian Standards 4308
  • RMS Drug and Alcohol Policy

8. RMS Cancellation of course
Should RMS, for any reason, cancel a course on which a student is enrolled, the student will be entitled to:

  1. A full refund for the amount they have already paid for the course, or
  2. Transfer their enrolment to another (identical) course offered by RMS.

RMS will not compensate students for time, travel expenses, or accommodation expenses incurred.