Cancellation & Refund Policy

Purpose

The purpose of this policy is to ensure your payments are handled fairly, transparently and consistently. This policy assists you and our staff to clearly understand our respective, obligations, rights and options around the payment of course fees.

Scope

We will inform you in writing of fees prior to the commencement of studies. Course fees are payable in advance and registrations may be considered tentative until full payment or a purchase order is received by RMS. Students will be issued with a receipt of payment on registration.

Definitions

• • Working Days – RMS deem working days to be Monday to Friday
  • Heavy Vehicle Licence packages – heavy vehicle driving lessons and test in a packaged deal
  • Mobile Plant courses – Heavy equipment ie Dump Truck, Excavator, Loader
  • Qualification course: courses consisting of multiple units – ie Certificate IV Driving Instruction (where applicable)
  • Safety courses – Work Safely at Heights, Enter and Work in Confined Spaces, Gas Test Atmospheres
  • Combo Packages – where two or more courses are sold together which may attract a discount

General Practice

Students must advise RMS in writing of their intention to cancel the registration, the amount of refund is determined by the amount of notice given as outlined in the table below. Once a course has commenced, it is deemed purchased, and no refunds—partial or full—will be issued.

Courses with online theory

Please note, booked courses are given access to theory information online, once access is provided, this component is considered purchased. Should you need to cancel the course, the cost of the online component will be subtracted from any refund issued. Additionally, any other refunds will be issued at the discretion of RMS Management, based on the reasons provided for cancellation. Note also that an administrative processing fee will be applied to all refunds.
No refund will be issued if a student fails an RMS random drug and alcohol test with results that exceed the following thresholds:

• A blood alcohol concentration of 0.02% for general courses
• A blood alcohol concentration of 0.00% for plant and equipment courses
• Saliva drug screen levels that meet or exceed the cutoffs specified in the Australian Standard 4308 for drug and alcohol testing.

Transfers and Substitutions

When requesting to reschedule or transfer a course, rescheduling is only possible under the following conditions:

• The request must be made at least five working days before the scheduled date for general courses.
• The request must be made at least two working days before the scheduled date for Truck Lessons and Tests.

If the notification is made later than these specified times, rescheduling may only be authorised under special circumstances and at the discretion of management.

Please refer to Heavy Vehicle package transfer policy, any transfers to a different vehicle package after the start of the course will incur a fee of $150, depending on the package selected.

Third-Party decisions

Where students undertake training that includes licencing by third parties ie Worksafe or Department of Transport, the responsibility of eligibility will rest with the student. RMS will endeavour to ensure the student meets all criteria however should a third party make a decision based on the individual’s circumstances and    not possess a licence, RMS will not be held accountable as this will be out of the control of RMS. Therefore, no refund will be given post-training. Related legislation – Drug and Alcohol Australian Standards 4308.

RMS Cancellation of course

Should RMS, for any reason, cancel a course on which a student is registered, the student will be entitled to:

• A full refund for the amount they have already paid for the course, or
• Transfer their registration to another (identical) course offered by

RMS will not compensate students for time, travel expenses or accommodation expenses incurred.

Lateness

Course are scheduled to start on time therefore students arriving late may be unable to join the course and will not be eligible for a refund. Rescheduling may be considered at the discretion of RMS Management.

Incomplete pre-requisite learning

If a student has not completed the required prerequisite learning prior to the course start date, they may be turned away from the course.  It is the student’s responsibility to ensure all prerequisite requirements are met. Should rescheduling be required further fees will apply.  You will not be eligible for a refund should you fail to meet these requirements.

REQUEST TO CHANGE LICENCE PACKAGE POST COMMENCEMENT OF COURSE

PLEASE NOTE: Heavy Vehicle licence package students wishing to change truck packages after the commencement of the original purchased package where no more than 4hrs has been completed will be permitted to do so under the following guidelines:

The existing package will be forfeited, regardless of the hours already completed.

A transfer fee of $150 will be payable which will allow the student to transfer to the truck of choice (at the next availability of that truck) and complete 1 x 2hr lesson in the truck they are transferring to.

This fee will cover:

• Additional administrative requirements for scheduling
• Loss of booking of remaining hours (where applicable) of the truck forfeited
• Additional theory documentation
• Transfer of the test to the new package

Example 1:  HR Restricted to HR Automatic

Student purchases restricted package (8hrs) and after 4hrs decides to transfer to Automatic package (4hrs).

The student forfeits the remaining scheduled hours of their package but is allocated 1 x 2hr lesson in the automatic truck. The test from the original package will be transferable to the new package.

Fee payable: $150 (transfer fee)

The student will be required to complete any applicable paperwork for the new truck to which they are transferring too.

These guidelines apply to downgrading from one package to a lesser package where no more than 4hrs of the purchased package has been used. Any change requests at 6hrs or more will forfeit any remaining hours in their package and be required to pay for any scheduled lessons in the truck they are transferring to plus the addition of a transfer fee.

Combo Packages are offered at a discounted rate and do not allow for cancellations. If you choose to cancel, all payments made will be forfeited, and no refunds will be issued. Rescheduling of combo courses may be possible if the notice given falls within our specified terms. However, transferring fees from a combo package to courses not included in the original combo purchase is not permitted.

Combo Package Discount Disclaimer
Please note that the discount offered on our combo packages is only applicable if all courses within the package are booked together. If all courses are not booked, the discount received will be void and the amount equivalent to the discount will be required to be paid prior to course commencement date.

Where companies are wishing to swap students out prior to a course commencing, further fees may apply if online content has been made available to the originally booked student.